FREQUENTLY ASKED QUESTIONS
How Can We Help?
Got a question about Campus Court at Knollwood? We’re here to help clear up any uncertainties.
This FAQ section is your go-to resource for detailed information about everything related to our student apartments. From specifics on lease agreements and the features of our apartments to insights on our roommate matching process and policies on family occupancy, we’ve got your queries covered. It’s our aim to provide thorough answers to your most common questions, ensuring you have a complete picture of what life at Campus Court is like.
Lease and Apartment Information
What does it mean to have an individual lease?
Individual leasing means peace of mind for you. Your financial responsibility is only for your space unlike many apartments or rental houses where a joint lease is signed. If a roommate transfers to another school or moves out of Campus Court at Knollwood for any reason, you do not have to worry about having to cover their portion of rent. This is just another reason why Campus Court at Knollwood is your best housing option!
What is included in the rent?
Campus Court at Knollwood rent includes: trash pickup, High Speed Internet, washer & dryer, access to all of Campus Court at Knollwood’s amenities, and a wonderful staff that is there to help you anytime you need them!
What furniture is provided?
Campus Court at Knollwood offers fully furnished apartments with a full-sized bed, large desk and chair, and dresser. The living area comes with a comfortable couch, chair, coffee table, end table, TV stand and barstools. The kitchen comes fully equipped with energy efficient appliances, a refrigerator with icemaker, dishwasher, and washer & dryer.
How do I pay my rent?
We accept payment via check, money order, or through the online system.
Do you allow pets?
Yes, pets are allowed at Campus Court at Knollwood.
How do I receive mail and packages?
Your mail will be delivered to your apartment’s mailbox located on Campus Court at Knollwood property.
What do I need to bring to my new apartment?
We suggest that you bring: bedding for a full-sized bed, toiletries, dishes/cookware and decorations to make your new room feel like home!
Is there insurance coverage in the event of a fire, theft, or natural causes? Does my lease provide coverage for my belongings?
Campus Court at Knollwood’s insurance will not cover your personal belongings. We suggest getting renter’s insurance for this reason. It is generally inexpensive and will cover your personal belongings if something were to happen.
What if I need to break my lease or don't return for the spring semester?
Campus Court at Knollwood’s lease is binding and cannot be broken. If you cannot live at Campus Court at Knollwood after signing your lease, you will need to re-let. Please call the leasing office for information on re-letting.
What if I don't have a Guarantor?
No Guarantor? No Problem, Campus Court at Knollwood offers Leap as an option! Leap is a quick and easy process that fills in for a guarantor or parent co-signer. Leap’s application is free online and takes around 5 minutes to complete. You will get a conditional decision within 30 minutes during normal business hours. Click here to apply or contact the office for more information.
Roommate and Living Experience
Do you have an on-site staff available to assist residents?
Yes. Our maintenance staff will respond to your maintenance issues quickly and professionally. Campus Court at Knollwood offers 24-hour emergency maintenance so that your comfort is not affected.
What should I do if I need maintenance in my bedroom or apartment?
If you need maintenance, simply go to your resident portal on our website and fill out a maintenance request. You can also call or stop by the front desk. If it is an emergency, please notify the front office immediately.
Do you have a roommate matching system?
Yes, we offer a roommate matching system. If you don’t have anyone in mind that you would like to live with, let us match you up with someone! There is a Roommate Matching Sheet that you will fill out to let us know more about what you’re looking for in a roommate. Then, we spend weeks in the summer figuring out the best match for you based on that information.
When is my rent due?
You have three installment payment options to pay the entire amount due under the lease – one installment, two installments, or twelve installments. If you choose to pay a single installment for the entire amount, that single installment is due August 1. If you choose to pay in two-semester installments, those installments are due August 1 and January 1. If you choose to pay in twelve installments, the first installment is due on August 1 and the remaining eleven installments are due on the 1st of the next eleven months. Please note that these are all installment payment options and not monthly rent.
What kinds of events do you have for residents?
Campus Court at Knollwood has resident events that range from pizza parties to Taco Tuesdays. Not only is there free food at events, but it’s also a great way to meet people!
Are leases for families with children available?
Yes. The property’s policy is included here for family occupants with a child(ren) under the age of eighteen (18) who is domiciled with (i) at least one parent, legal guardian, or another person having legal custody of the child under the age of eighteen, or (ii) the designee of such parent or other person having such custody, with written permission of such parent or other person. For family households with children, all household members age eighteen (18) or older must: (A) complete an application, and (B) sign the lease as a Resident. For family households with children under the age of eighteen (18), at least two (2) people will be permitted to occupy a single bedroom. If a family household with children under the age of eighteen (18) requires additional occupancy per bedroom, additional occupants may be allowed on a case-by-case basis based on factors including, but not limited to, the size of the bedroom(s) and unit, age of the children, configuration of the unit, any physical limitations of the property, and local occupancy codes. If the child occupant reaches eighteen (18) years of age during the term of the lease, the lease will be allowed to complete its term, but renewal will only be offered in compliance with the occupancy policy as stated. Child occupants who are under twenty-four (24) months at the time the lease is signed will not be counted under the occupancy policy for purposes of maximum occupancy but will be counted for subsequent leases if they reach the age of twenty-four (24) months during the term of the lease. The Landlord has the right to lease any empty bedroom(s). Families should contact the office directly regarding the application for family households, as this process varies from individual leasing and the required forms are not all available electronically.